1. “My Hakeem, mobile app and platform, is free of charge, and is provided by Electronic Health Solutions Company (referred to later as The Company), in order to enable users to register on the app/platform and benefit from the electronic services.
2. “MyHakeem” app/platform can be accessed from an online web - based platform “myhakeem.jo” or from mobile application “MyHakeem”
3. The user is held accountable for sharing his/her National ID / Medical No. and password with others.
4. “MyHakeem” app/platform is only an information providing tool that delivers the saved information available on the “Hakeem electronic medical records database”.
5. “MyHakeem” app/platform is not responsible for any loss, damage or disclosure of the users’ personal information that might occur due to any misuse of the platform.
6. The information resulting from using “MyHakeem” app/platform will be used to serve Electronic Health Solutions (a non-profit private company) for statistics and/or supporting legal obligations only and will not be used for any other reason no matter what, and the company will dismiss them after a certain period of time.
7. “MyHakeem” app/platform will not use or share any of the users’ private information with any person/authority unless consistent with the terms of use.
8. “MyHakeem” app/platform provides the request service for the user to order their monthly medication on the approved dates for dispensing these medicines through a delivery company.
9. The User acknowledges that the payment process of medication delivery will take place through a certain application which is independent of “My Hakeem” platform. Where the user knows that “MyHakeem” app/platform is not responsible for any financial costs that will be deducted from him for the purposes of performing this service. In addition, “MyHakeem” app/platform is not responsible for any of the problems that the user may encounter in the process of delivering medicines for any reason.
10. “MyHakeem” app/platform provides the request service for a medical follow-up appointment only and is not responsible approving or declining the appointment.
11. All “MyHakeem” app/platform services are designated only for patients who have previously received medical care from any healthcare institution that implements Hakeem program.
12. All “MyHakeem” app/platform services are available for users who receive healthcare in any facility that implements Hakeem program.
13. “My Hakeem” platform will not request any financial transactions and records under any condition.
14. “My Hakeem” platform is owned by Electronic Health Solutions Company; a non-profit private company, and any attempt, in any way, to hack into the platform will be logged and the company will take legal actions.
15. The Company has the right to immediately suspend/close any account on “My Hakeem” platform for misuse or violation of the terms of use and without notice.
16. The user is solely responsible for the information provided on “My Hakeem” platform.
17. In case of any dispute and/or conflict over implementing and/or interpreting any article hereof, the Justice Palace Court (in Amman) will be the Court competent to look into such dispute, and the Jordanian Law will be the applicable Law.
18. “My Hakeem” platform requires a first time registry in The Hashemite Kingdom of Jordan therefore, it is ruled by its legal procedures and conventions.
19. In case of any discrepancy between the Arabic and the English language, the English version shall prevail.
20. You are solely responsible for any damage, loss or breach that may result due to breaking these “Terms of Use” and/or practicing any of the prohibited activities referred to above, and acknowledge that Electronic Health Solutions Company assumes no liability to you or any other party for any loss.
21. These terms of use will be updated regularly and you will be notified when issuing any new policies on the platform.

For any questions or further information about the terms of use, please contact us at

• Telephone: 0793335544